Managing a patient’s expectations starts and finishes with good communication

A recent Supreme Court decision has raised questions about the role of non-clinical staff in patient care. The judgment criticised the actions of a receptionist in an Accident and Emergency (A&E) department – Joseph McCaughley, litigation solicitor at Dental Protection, looks at the ramifications of the case

We have made a list of the things to remember when it comes to making and retaining good patient records.

Robert Caplin, senior teaching fellow, King’s College London, looks at how properly weighing up the various factors in a decision can benefit both practitioner and patient.

Dr Raj Rattan, Dental Director, discusses how to effectively reflect on clinical practice and its importance for risk management.

When a patient complains, what are they trying to achieve – an apology, a remedy, an expression of sympathy or empathy, accountability or just revenge? Jane Merivale, head of policy and technical at Dental Protection, looks at when financial redress can be the correct course of action.

New data protection regulations came into force on 25 May and MPS is committed to fulfilling its legal obligations – correct redaction and anonymisation is one way that you can play your part in safeguarding data.

Associate dentolegal consultant Andrew Walker explains how you can reduce your risk of periodontal claims and complaints

We look at how the new General Data Protection Regulations (GDPR) impact your dental practice.

Useful information for preparing for new GDPR

Protection for your elective starts here Whether you choose to stay in the UK or travel abroad for your elective, you’re in for an exciting and challenging time. This will be your first chance to exercise the skills and knowledge you’ve learned over the last few years, and to experience life in a new environment.

Where can I find out about current evidence and best practice which affect my work, premises, equipment and business?

Do I need to update the patient’s medical history on every appointment?

The GDC has very sensibly adopted the term 'valid consent' which helps to avoid the incorrect perception that giving patients information (informed consent) is sufficient to achieve a proper, valid consent. It isn't.