Case report 15/02/2023 Case study: Responding to a complaint from a patient Preview Article Case study: Responding to a complaint from a patient Time to read article: 3 mins Close Preview Consultant renal physician Dr Georgia Salisbury* is asked to make a statement when a patient’s care is questioned – she calls Medical Protection for help Read more Article contains Text Tagged in... Complaints
Articles and features 07/11/2022 Challenging patients – what options are available? Preview Article Challenging patients – what options are available? Time to read article: 4 mins Close Preview Dr Emma Davies, Medicolegal Consultant at Medical Protection, offers some tips on managing challenging situations with patients. Read more Article contains Text Tagged in... Complaints Ethics Patient expectations Communication Professionalism Wellbeing
Articles and features 07/11/2022 Pitfalls of social media Preview Article Pitfalls of social media Time to read article: 8 mins Close Preview Dr Heidi Mounsey, Medicolegal Consultant at Medical Protection, looks at the dos and don’ts of social media use by medical professionals. Read more Article contains Text Tagged in... Complaints patient safety Professionalism Confidentiality Social media Communication
Case report 01/07/2022 Video: Strong record keeping - strong defence Preview Article Video: Strong record keeping - strong defence Time to read article: 3 mins Close Preview Ms Q experienced a surgical complication while under the care of Dr G. In this video, find out how Medical Protection supported Dr G when Ms Q pursued a claim and made a complaint to the Medical Council. Read more Article contains Video Tagged in... Claims Compliance Competence Record keeping Complaints Consent
Articles and features 07/09/2021 Who are the GMC? Preview Article Who are the GMC? Time to read article: 3 mins Close Preview Dr Heidi Mounsey, Medicolegal Consultant at Medical Protection, looks in detail at the work of the regulator, and how Medical Protection can assist in any cases brought before them. Read more Article contains Text Tagged in... Medical Practitioners Tribunal Service Complaints General Medical Council Professionalism GMC MPTS
Articles and features 04/06/2021 Remote handovers with colleagues: reducing the risks Preview Article Remote handovers with colleagues: reducing the risks Time to read article: 5 mins Close Preview Dr Sarah Coope, Senior Medical Educator at Medical Protection, looks at the gaps in information, misunderstandings and assumptions that can increase the risk of errors, conflict and complaints Read more Article contains Text Tagged in... Complaints Conflict management Communication Assessments
Articles and features 04/06/2021 Complaints and COVID-19 Preview Article Complaints and COVID-19 Time to read article: 4 mins Close Preview Dr Emma Davies, Medicolegal Consultant at Medical Protection, looks at how the COVID-19 pandemic has driven an increase in patient complaints Read more Article contains Text Tagged in... COVID-19 GMC Telemedicine Patient experience Teleconsultation Complaints
Articles and features 08/02/2021 Why do patients complain? Preview Article Why do patients complain? Time to read article: 4 mins Close Preview Patients can make a complaint about any aspect of the medical care they receive. Find out about some common reasons for patient complaints. Read more Article contains Text Tagged in... Complaints Medicine student
Articles and features 21/01/2021 Surviving Medical School: Fitness to practise panels Preview Article Surviving Medical School: Fitness to practise panels Time to read article: 2 mins Close Preview Hopefully it will never happen to you, but it’s good to know what to expect if you ever need to appear before a fitness to practise panel. Here we explain why they happen, how to prepare, and the possible consequences for your medical career. Read more Article contains Text Tagged in... Complaints GMC Professionalism
Case report 13/11/2020 Partnership dispute leads to disciplinary investigation Preview Article Partnership dispute leads to disciplinary investigation Time to read article: 4 mins Close Preview A GP faces suspension after her partner reports her for deficient clinical performance following a dispute. This case report looks at how MPS provided long-term support to the member, enabling her to return to practice. Read more Article contains Text Tagged in... Casebook Complaints General practice
Articles and features 16/09/2020 COVID-19: Delayed referrals and medicolegal disputes Preview Article COVID-19: Delayed referrals and medicolegal disputes Time to read article: 3 mins Close Preview Dr James Thorpe, Senior Medical Educator at Medical Protection, looks at why the UK Government should prioritise the clearing of referrals backlogs due to COVID-19 Read more Article contains Text Tagged in... GMC Claims Complaints
Case report 29/05/2019 Video: A Nitrofurantoin Problem Preview Article Video: A Nitrofurantoin Problem Time to read article: 2 mins Close Preview A doctor's failure to link raised ALT levels with a patient's use of nitrofurantoin led to a complaint being brought against them. Watch this short video to find out how the situation arose and advice Medical Protection gave. Read more Article contains Video Tagged in... Complaints Communication Prescribing Competence Claims Casebook
Articles and features 21/05/2019 A potted history of medicine Preview Article A potted history of medicine Time to read article: 2 mins Close Preview Throughout history, doctors have treated patients, and doctors have made mistakes. We delve deep into the past to see what doctors used to get away with Read more Article contains Text Tagged in... Complaints Diagnosis
Case report 09/04/2019 Video: Failure to act on lower back pain Preview Article Video: Failure to act on lower back pain Time to read article: 2 mins Close Preview In this video, we look at how red flags for cauda equina syndrome were missed by both GP and hospital, leading to a costly claim. Read more Article contains Video Tagged in... Claims Communication Diagnosis Complaints
Case report 08/02/2019 Problems arise from spinal anaesthesia Preview Article Problems arise from spinal anaesthesia Time to read article: 1 mins Close Preview A 45-year-old woman underwent an abdominal hysterectomy for fibroids. The consultant anaesthetist induced general anaesthesia before performing a spinal anaesthetic at L3/4. Read more Article contains Text Tagged in... Complaints Anaesthetics Competence Obstetrics & Gynaecology Claims
Factsheet 19/12/2018 NHS Complaints Procedure - Wales Preview Article NHS Complaints Procedure - Wales Time to read article: 3 mins Close Preview The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”. Read more Article contains Text Tagged in... Wales Professionalism Complaints Ethics
Case report 27/11/2018 Video: Chain reaction Preview Article Video: Chain reaction Time to read article: 6 mins Close Preview This video provides some valuable lessons in diagnosis, documentation and the information that needs to be communicated to patients. Read more Article contains Video Tagged in... Record keeping Complaints
Case report 23/10/2018 Who else is in the room? Preview Article Who else is in the room? Time to read article: 2 mins Close Preview A patient undergoing a colonoscopy claims her modesty is disregarded during the procedure. What did Medical Protection do to tackle this allegation? Read more Article contains Text Tagged in... Consent Gastroenterology Complaints
Case report 16/08/2018 Chain reaction Preview Article Chain reaction Time to read article: 3 mins Close Preview A patient presents with a sore wrist after a fall. Read more Article contains Text Tagged in... Record keeping Complaints
Case report 14/08/2018 The challenges of making a challenge Preview Article The challenges of making a challenge Time to read article: 3 mins Close Preview A patient’s solicitor sought disclosure of a GMC expert report after a case had been closed. Medical Protection successfully challenged this, only for the decision to be overturned at appeal. Kirsty Sharp, content editor at Medical Protection, looks at the challenges of making a challenge Read more Article contains Text Tagged in... Complaints Data Protection Expert Reports Generic Medicine
Case report 13/04/2018 A missed diagnosis but no negligence Preview Article A missed diagnosis but no negligence Time to read article: 3 mins Close Preview Read more Article contains Text Tagged in... Casebook Negligence Complaints Casebook Scotland Dermatology
Advice booklet 10/01/2018 A guide to effective complaints resolution - England Preview Article A guide to effective complaints resolution - England Close Preview All healthcare providers within the NHS have legal, contractual and professional obligations to provide an accessible and suitably responsive complaints procedure for service users. Read more Article contains PDF Tagged in... Complaints
Factsheet 18/03/2016 Apologies Preview Article Apologies Time to read article: 2 mins Close Preview Unfortunately things do go wrong in healthcare and sometimes patients are dissatisfied, disappointed or upset with the care that they have received. Medical Protection supports open communication, and we encourage members to apologise where things have gone wrong, regardless of fault. Read more Article contains Text Tagged in... Reputation management Complaints Generic Medicine Issues & conflict management
Factsheet 09/01/2016 Raising concerns and whistleblowing - Northern Ireland Preview Article Raising concerns and whistleblowing - Northern Ireland Time to read article: 3 mins Close Preview One of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm. Read more Article contains Text Tagged in... Ethics Generic Medicine Contracts Complaints Northern Ireland