Select country
Menu
Refine my search

Experience-based expertise

We have a long history of helping health professionals through medicolegal and ethical issues. We have harnessed this experience to bring you an empowering range of learning resources. 

Case studies

Learn from experience

Find out more

Podcast

Listen on the go

Find out more

Webinars

Watch live or on demand

Find out more

Online courses

Accredited online learning

Find out more

Case studies

Proud to stand with our members

Every case or complaint we deal with contains invaluable lessons. Browse our archive of case studies and use the experience of others to protect your own practice and career.

"I was in a dark place for a while"

An allegation of assault following a patient examination in A&E.

Find out more

"I thought my career was over"

Pressures of the job saw this consultant turn to alcohol as a coping mechanism.

Find out more

More case studies

Good Samaritan Act

"I'd had a drink when I helped an injured man. Medical Protection guided me through the inquest."


Read more

 

One simple error

A small error on a DVLA form leads to big consequences for the patient and the GP.


Read more

 

Incomplete handover

"I was facing a GMC investigation. Medical Protection went above and beyond for me."


Read more

 

Good record keeping

When a case goes to the High Court,  the importance of good quality medical records becomes very apparent.

Read more

 

A locum complaint

Dr N contacted Medical Protection after receiving an email from a practice she'd worked at ten months prior.


Read more

 

Alleged malpractice

"Two patient complaints led to my exclusion from work. Medical Protection was by my side."



Read more

 

Inquest after DVTs

A consultant orthopaedic surgeon calls us for help after the death of a knee arthroplasty patient.



Read more

 

Post-operative complaint

"I was facing a possible negligence claim. I value my Medical Protection membership."



Read more

 

GP Image

Wellbeing hub

A wellbeing service to help members take positive steps towards better physical and mental health, including support and resources, free access to counselling, a wellbeing app, podcasts, webinars, and more.

Go to hub

Publications

As a member of Medical Protection, you will receive our comprehensive medicolegal publications - giving you regular insights into the latest issues faced by doctors and healthcare professionals.

Consultation_432 x 432px

Casebook

Our flagship publication, read by 1000s of doctors and medicolegal professionals across the UK and overseas. Learn from our members' experiences and develop your risk management skills.

Read Casebook

Articles and features

Keep your medicolegal knowledge up to date with our in-depth coverage written by experts in the field.

Factsheet 19/12/2018

NHS Complaints Procedure - Wales

NHS Complaints Procedure - Wales

Time to read article: 3 mins
Close Preview

The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.

Read more

Article contains

Tagged in...

New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Medicolegal advice
0800 561 9090
Membership information
0800 561 9000

Main navigation

Use the top navigation bar to access essential links from any page of the site.

Key contact details

Should you need to contact us, our phone numbers are always visible.

Dropdown filters

Start your search by choosing your profession and/or area of interest through the two dropdowns.

Search bar

Enter keywords to find specific resources. For exact terms, just use speech marks, e.g. "record keeping".

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Refined search

Narrow your search based on theme, field, format, article, type or location.

Suggested links

Based on the pages you visit, we'll also provide useful links under the 'More' tab.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again

Continue to site