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Factsheet 05/06/2015

Controlled drugs - England

Controlled drugs - England

Time to read article: 3 mins
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Under the Misuse of Drugs Act (1971) and the Misuse of Drugs Regulations (2001), GPs have a responsibility for controlled drugs (CDs) within their practice. This factsheet highlights what you should be aware of when carrying, storing and recording controlled drugs.

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Articles and features 01/06/2015

Poor complaints handling

Poor complaints handling

Time to read article: 4 mins
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The key to resolving many complaints is handling them early on at a local level. Terri Bonnici, MPS medical complaints adviser, presents a case study showing what could happen if you don’t get to grips with a complaint in the early stages.

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Factsheet 20/05/2015

Access to medical reports - England

Access to medical reports - England

Time to read article: 3 mins
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Doctors may, on occasion, receive a request from a patient’s employer for a medical report to be delivered directly to the HR department, without the patient seeing it. However, before any medical report can be provided, you must be satisfied that the patient has given valid consent to the release of the information. This factsheet looks at the issues surrounding medical reports for employers and other organisations, and offers advice to doctors who are asked to write reports.

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Factsheet 19/05/2015

Dealing with non-compliant patients - Northern Ireland

Dealing with non-compliant patients - Northern Ireland

Time to read article: 2 mins
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A doctor’s primary concern is to do their best for their patients; this includes giving advice and treatment, and arranging investigations in accordance with the current evidence base and the patient’s best interests.

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Factsheet 19/05/2015

Safeguarding children - Wales

Safeguarding children - Wales

Time to read article: 4 mins
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The GMC states that “Whether or not you have vulnerable children or young people as patients, you should consider their needs and welfare and offer them help if you think their rights have been abused or denied.” Surgery consultations, home visits, accident and emergency admissions and contact with other professionals who work with children help to build up a picture of a child’s situation.

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Factsheet 19/05/2015

Safe prescribing - Wales

Safe prescribing - Wales

Time to read article: 3 mins
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Medication errors account for approximately 20% of all clinical negligence claims against doctors in both primary and secondary care. The costs associated with adverse events and inappropriate prescribing in the UK has been estimated at more than £750 million per year. This factsheet gives advice about avoiding prescribing errors.

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Factsheet 19/05/2015

Safeguarding children - England

Safeguarding children - England

Time to read article: 4 mins
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The GMC states that “Whether or not you have vulnerable children or young people as patients, you should consider their needs and welfare and offer them help if you think their rights have been abused or denied.” Surgery consultations, home visits, accident and emergency admissions and contact with other professionals who work with children help to build up a picture of a child’s situation.

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Case report 15/05/2015

Cumulative errors

Cumulative errors

Time to read article: 3 mins
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Mrs G, 34, presented to the delivery suite at 12pm, 38 weeks into her first pregnancy. Her antenatal care had been uneventful apart from measuring slightly “large for dates”. She was found to have a longitudinal lie with a cephalic presentation, and was experiencing three contractions every ten minutes. The midwife examined her and found her to be 2cm dilated with a fully effaced cervix and “intact membranes”.

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15/05/2015

Communicating with patients by text message - England

Communicating with patients by text message - England

Time to read article: 2 mins
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Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc.

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Factsheet 15/05/2015

Consent - The basics - England

Consent - The basics - England

Time to read article: 4 mins
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Respect for patients’ autonomy is expressed in consent law; to impose care or treatment on people without respecting their wishes and right to self-determination is not only unethical, but illegal.

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Factsheet 15/05/2015

Making audio and visual recordings of patients - England

Making audio and visual recordings of patients - England

Time to read article: 6 mins
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Making and using audio and visual recordings of patients can benefit medical training, research and treatment. However, it poses risks for doctors regarding consent and confidentiality. In addition, all recordings from which living individuals can be identified constitute personal data and are subject to the provisions of the Data Protection Act.

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Factsheet 15/05/2015

Making audio and visual recordings of patients - Scotland

Making audio and visual recordings of patients - Scotland

Time to read article: 6 mins
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Making and using audio and visual recordings of patients can benefit medical training, research and treatment. However, it poses risks for doctors regarding consent and confidentiality. In addition, all recordings from which living individuals can be identified constitute personal data and are subject to the provisions of the Data Protection Act.

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Factsheet 08/05/2015

Safeguarding children FAQs - England

Safeguarding children FAQs - England

Time to read article: 3 mins
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The GMC states that “doctors play a crucial role in protecting children from abuse and neglect”. Child maltreatment includes neglect and physical, sexual and emotional abuse. The following frequently asked questions are designed to advise MPS members what to do and who to contact, should they suspect children are at risk of, or are experiencing, harm.

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Factsheet 06/05/2015

Communicating with patients by text message - Scotland

Communicating with patients by text message - Scotland

Time to read article: 2 mins
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Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.

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Factsheet 06/05/2015

Needlestick injuries - Scotland

Needlestick injuries - Scotland

Time to read article: 3 mins
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Needlestick injuries can be classified as any piercing wound caused by a hypodermic needle, or by other sharp instruments or objects such as scalpels, mounted needles, broken glassware, etc. This factsheet sets out the main concerns for healthcare professionals and what to do when needlestick injuries happen.

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Factsheet 06/05/2015

Removing patients from the practice list

Removing patients from the practice list

Time to read article: 3 mins
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Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Ombudsman, the GMC and the media, and should only be used as a last resort. The reasons for removing a patient from the list can be varied, but it should not be in response to patients lodging a complaint or failing to comply with treatment. Nor should it be used purely because a patient is highly demanding, offers criticisms or questions his/her treatment.

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06/05/2015

NHS complaints procedure – Local Resolution

NHS complaints procedure – Local Resolution

Time to read article: 3 mins
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MPS understands that handling complaints can be complex and stressful. It requires time and commitment during a period when individuals are feeling at their most vulnerable. Getting it right can pay huge dividends and this factsheet aims to provide you with what you need to know about NHS complaints.

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