Articles and features 02/08/2022 What does 'safe space' mean for safety investigations in the NHS? Preview Article What does 'safe space' mean for safety investigations in the NHS? Time to read article: 6 mins () ★ Close Preview Dr Sean Weaver, Deputy Medical Director, and Cassandra Cameron, Head of Policy and Strategy, from the Healthcare Safety Investigation Branch, look towards the 2023 introduction of ‘safe space’ in England – and what this means for patient safety Read more Article contains Text Tagged in... Investigations patient safety Professionalism Patient experience
Articles and features 21/07/2022 Dealing with negative online reviews Preview Article Dealing with negative online reviews Time to read article: 7 mins () ★ Close Preview Whether a bolt out of the blue or a digital manifestation of a deteriorating doctor-patient relationship, negative online reviews are an increasingly common part of the healthcare landscape. So, what do you do when you encounter one? Claire O’Leary, Case Manager at Medical Protection, advises don’t panic – use it as a chance to improve your practice Read more Article contains Text Tagged in... Communication Patient expectations Patient experience Social media
Articles and features 01/07/2022 One size fits all? Conversations with patients on bariatrics Preview Article One size fits all? Conversations with patients on bariatrics Time to read article: 6 mins () ★ Close Preview Conversations around a patient’s weight can be challenging if not handled correctly. Sinead Lay, Case Manager at Medical Protection, offers some advice and looks at why the issue is likely to become more commonplace in future. Read more Article contains Text Tagged in... procedures Patient experience bariatrics Communication
Case report 08/09/2021 Mastering great communication Preview Article Mastering great communication Time to read article: 4 mins () ★ Close Preview Ivy Grove Surgery in Derbyshire made the headlines in April with an extensive and honest open letter to their patients. But for the practice partners, it’s only one part of their wider strategy on communicating with patients. Gareth Gillespie, Editor of Practice Matters, spoke to the surgery about what drives their approach. Read more Article contains Text Tagged in... GP practice Communication Patient experience GP surgery Patient expectations
Articles and features 04/06/2021 Complaints and COVID-19 Preview Article Complaints and COVID-19 Time to read article: 4 mins () ★ Close Preview Dr Emma Davies, Medicolegal Consultant at Medical Protection, looks at how the COVID-19 pandemic has driven an increase in patient complaints Read more Article contains Text Tagged in... Teleconsultation Complaints COVID-19 Patient experience GMC Telemedicine