Articles and features 07/11/2022 Challenging patients – what options are available? Preview Article Challenging patients – what options are available? Time to read article: 4 mins () ★ Close Preview Dr Emma Davies, Medicolegal Consultant at Medical Protection, offers some tips on managing challenging situations with patients. Read more Article contains Text Tagged in... Wellbeing Patient expectations Communication Difficult patients Ethics Professionalism
Articles and features 21/07/2022 Dealing with negative online reviews Preview Article Dealing with negative online reviews Time to read article: 7 mins () ★ Close Preview Whether a bolt out of the blue or a digital manifestation of a deteriorating doctor-patient relationship, negative online reviews are an increasingly common part of the healthcare landscape. So, what do you do when you encounter one? Claire O’Leary, Case Manager at Medical Protection, advises don’t panic – use it as a chance to improve your practice Read more Article contains Text Tagged in... Communication Patient expectations Social media Patient experience
Case report 08/09/2021 Mastering great communication Preview Article Mastering great communication Time to read article: 4 mins () ★ Close Preview Ivy Grove Surgery in Derbyshire made the headlines in April with an extensive and honest open letter to their patients. But for the practice partners, it’s only one part of their wider strategy on communicating with patients. Gareth Gillespie, Editor of Practice Matters, spoke to the surgery about what drives their approach. Read more Article contains Text Tagged in... Communication Patient expectations GP surgery Patient experience GP practice