Associate Dentolegal Adviser Simrit Ryatt outlines the key components of a response to letter of complaint. She offers tips on the wording of your letter to maintain a professional and effective relationship with the patient making the complaint.

Receiving a letter of complaint from a patient can often come as a shock, and can be a stressful and difficult time for a dental professional.

Hannah qualified from Peninsula Dental School in 2015 and went on to complete her DF1 on the Oxford Scheme. Today she is a DCT1 in Paediatrics and Oral Surgery at Birmingham Dental Hospital, but she found the choice of applying for DCT a difficult one to make.

In addition to several references in the press to “dirty dentists” this is the month that the case of Dr D’Mello returned to the GDC. More importantly, when the case is reported in the national press it has the potential to suggest that dental surgeries may not be safe or that cross - infection standards have been disregarded. One way to avoid such suspicion is to share your infection control routines with your patients at an early stage when they first come for treatment; adopt an “open house” policy.

When the General Dental Council (GDC) decided to allow certain DCPs direct access to patients as of 1 May 2013, many questions arose. Dental Protection sets out its stall in this article.

Following years of HIV-positive dentists not being allowed to practise in the UK, the Department of Health has lifted the ban, replacing it with a process regular testing and registration

Dental Protection is regularly asked about the obligation of the clinician to record the batch number of each local anaesthetic cartridge when providing dental treatment.

Implants are used not only in oral surgery, maxillofacial surgery, prosthodontics and restorative dentistry but also in orthodontics, where mini-implants are sometimes used to provide anchorage. This position statement covers all forms.

Like their medical counterparts, Dental Boards and Dental Councils around the world have been wrestling with this issue for some years now. Most regulatory bodies consider that when giving advice remotely in relation to the treatment of a specific patient, you are practising dentistry, even if you never actually meet the patient in person.

As an international organisation, Dental Protection will often have gained experience from one country, which can highlight potential problems to drive and support members, when a similar situation arises in another country. One such topic is the remote provision of professional dental services, sometimes referred to as 'teledentistry'.

An injection of local anaesthetic or the provision of high concentration fluoride products are procedures that are controlled by the Medicines Act 1968 because they involve the use of prescription-only medicines (POMs). This means they can only be prescribed by a suitably qualified prescriber. The General Dental Council has no influence over this legislation and it is quite separate from the direct access regulations introduced in May 2013.