You've been redirected to Dental Protection from The Young Dentist website. We recently merged The Young Dentist with its parent site www.dentalprotection.org. You'll find all the same information here, but also benefit from further help and advice provided by the wider Dental Protection site.

The site's search features will allow you to find information specific to your field and requirements, covering everything from Publications and Case Studies, to Conferences, e-Learning and membership information. If you have any questions, please feel free to contact us on [CONTACT EMAIL].

Select country
Menu
Articles and features 20/05/2022

Handling dissatisfied patients and their complaints

Handling dissatisfied patients and their complaints

Time to read article: 6 mins
Close Preview

Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues.

Read more

Article contains

Tagged in...

More for you

risk_prevention_business_block_230822

Professional development courses

Our professional development courses are available when and where it suits you. From short online courses to face to-face-workshops, discover a range of CPD courses included in your membership.

Find out more
380x310px Education E-learning

Webinars and eLearning

View our latest webinars and find out how to access our member exclusive eLearning.

Find out more
380x130px Case Studies

Case studies

We can all learn from an unfortunate incident involving a member of the clinical team.

Our cases are based on real events and feature learning points.

Browse our library of case studies and filter by area of practice, dentolegal theme and more using Refine my search.

View case studies
380x310px DP Xtra

Dental Practice Xtra

Choose Dental Protection Xtra to protect and develop your practice.

Find out more
foundation-dentist-engagement-renewal-380x130

Foundation dentist hub

Get expert advice for the next step of your career, including job interview tips, Dental Core Training advice, online CPD and more.

Find out more
New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Dentolegal advice
0800 561 1010
Membership information
0800 561 9000

Main navigation

Use the top navigation bar to access essential links from any page of the site.

Key contact details

Should you need to contact us, our phone numbers are always visible.

Dropdown filters

Start your search by choosing your profession and/or area of interest through the two dropdowns.

Search bar

Enter keywords to find specific resources. For exact terms, just use speech marks, e.g. "record keeping".

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Refined search

Narrow your search based on theme, field, format, article, type or location.

Suggested links

Based on the pages you visit, we'll also provide useful links under the 'More' tab.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again

Continue to site