Our dentolegal advice service is there to help with queries and dentolegal emergencies 24/7, 365 days a year. Find out about how we support members through a claim.

Associate Dentolegal Adviser Simrit Ryatt explains the help Dental Protection can offer when you receive a letter of complaint.

Associate Dentolegal Adviser Simrit Ryatt outlines the key components of a response to letter of complaint. She offers tips on the wording of your letter to maintain a professional and effective relationship with the patient making the complaint.

Receiving a letter of complaint from a patient can often come as a shock, and can be a stressful and difficult time for a dental professional.

Find out why you need to put your reasons in writing, and be clear and focused on why the relationship needs to end. Read our advice booklet on Ending Professional Relationships

Learn why this raises important questions about confidentiality, and your duty of care towards other family members, in particular, children.

Dr Jane Merivale, Senior Dentolegal Adviser at Dental Protection, explains why discussion around ending a relationship should always be couched in terms of the best interests of the patient.

We do not, and never have, used the number of telephone calls from a member seeking advice as part of our risk assessment of a member.

Dental Protection and schulke were pleased to present the 15th annual Premier Symposium, one of the UK’s largest risk management events.

Helpful tips for planning a successful elective, volunteering or working abroad.