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I’ve received a letter of complaint. What do I do?

Post date: 16/01/2017

The information within this article was correct at the time of publishing. Last updated 14/11/2018

ENT Generic Dentistry Managing Clinical Risk
Receiving a letter of complaint from a patient can often come as a shock, and can be a stressful and difficult time for any dental professional. Associate Dentolegal Adviser Simrit Ryatt talks you through the first steps you need to take, including contacting Dental Protection for help and advice.

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