Acknowledging a letter of complaint Post date: 16/01/2017 The information within this article was correct at the time of publishing. Last updated 14/11/2018 ENT Generic Dentistry Managing Clinical Risk Associate Dentolegal Adviser Simrit Ryatt outlines the key components of a response to letter of complaint. She offers tips on the wording of your letter to maintain a professional and effective relationship with the patient making the complaint. To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video. Share this article Share Tweet