Factsheet 18/05/2016 Consent – The basics - Northern Ireland Preview Article Consent – The basics - Northern Ireland Time to read article: 4 mins Close Preview Respect for patients’ autonomy is expressed in consent law; to impose care or treatment on people without respecting their wishes and right to self-determination is not only unethical, but illegal. The approach to consent in Northern Ireland is currently governed by common law. Read more Article contains Text Tagged in... Managing clinical risk Issues & conflict management Consent Medical Records Use Guidelines Northern Ireland
Factsheet 12/05/2016 Consent – Children and young people - Northern Ireland Preview Article Consent – Children and young people - Northern Ireland Time to read article: 3 mins Close Preview Valid consent is just as important when treating children and young people as it is with adults. In some situations children are able to give consent themselves, and sometimes others need to take the decision on their behalf. This factsheet sets out the basic information to enable you to obtain the appropriate consent from children and young people. Read more Article contains Text Tagged in... Generic Medicine Northern Ireland Consent
Factsheet 12/05/2016 Access to medical reports - Northern Ireland Preview Article Access to medical reports - Northern Ireland Time to read article: 3 mins Close Preview Doctors may, on occasion, receive a request from a patient’s employer, an insurer or from a government department, for a medical report to be delivered directly to the relevant department, without the patient seeing it. Read more Article contains Text Tagged in... Generic Medicine Ethics Consent Northern Ireland
Factsheet 12/04/2016 Chaperones FAQs Preview Article Chaperones FAQs Time to read article: 1 mins Close Preview There is a certain ambiguity surrounding chaperones and what exactly their purpose is. Below are common questions that Medical Protection receives about chaperones. Read more Article contains Text Tagged in... Reputation management Generic Medicine England Ethics Professionalism Wales
Factsheet 18/03/2016 Apologies Preview Article Apologies Time to read article: 2 mins Close Preview Unfortunately things do go wrong in healthcare and sometimes patients are dissatisfied, disappointed or upset with the care that they have received. Medical Protection supports open communication, and we encourage members to apologise where things have gone wrong, regardless of fault. Read more Article contains Text Tagged in... Generic Medicine Reputation management Complaints Issues & conflict management
Workshop Mastering adverse outcomes Preview Article Location: Various (Read more for further details) Close Preview Mastering adverse outcomes This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome. Read more Article contains Text Tagged in... Northern Ireland Scotland Wales England GP locum Generic Medicine
Workshop Mastering professional interactions Preview Article Location: Various (Read more for further details) Close Preview Mastering professional interactions This workshop offers professional insights and key communication skills for when patient care passes between doctors. It is designed to help you improve the safety of care that you and your colleagues collectively provide. By highlighting the danger of assumption, and the need for communication, it can also help you reduce your risk of complaints or claims. Read more Article contains Text Tagged in... Scotland England Generic Medicine Wales Listen Training & cpd
28/01/2016 Mastering Difficult Interactions with Patients – Team Preview Article Mastering Difficult Interactions with Patients – Team Time to read article: 1 mins Close Preview Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions. Read more Article contains Text Tagged in... Training & cpd Northern Ireland Wales GP locum England Scotland
27/01/2016 Mastering Shared Decision Making – Team Preview Article Mastering Shared Decision Making – Team Time to read article: 1 mins Close Preview Patient dissatisfaction with the decision making process about their treatment options can increase the risk of complaints or claims against a doctor. Read more Article contains Text Tagged in... England Training & cpd Decision Making GP locum Generic Medicine Northern Ireland
Workshop Mastering Shared Decision Making Preview Article Location: Various (Read more for further details) Close Preview Mastering Shared Decision Making When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them. Read more Article contains Text Tagged in... Northern Ireland Decision Making Training & cpd Generic Medicine Scotland GP locum
Factsheet 09/01/2016 Raising concerns and whistleblowing - Northern Ireland Preview Article Raising concerns and whistleblowing - Northern Ireland Time to read article: 3 mins Close Preview One of the most difficult situations faced by any clinician is when you are concerned that a colleague’s behaviour, health or professional performance may be placing patients at risk. This factsheet outlines your duty to raise concerns when patients may be at risk of harm. Read more Article contains Text Tagged in... Generic Medicine Northern Ireland Contracts Complaints Ethics
Factsheet 05/11/2015 Clinical negligence claims – what to expect - England Preview Article Clinical negligence claims – what to expect - England Time to read article: 3 mins Close Preview A clinical negligence claim is a demand for financial compensation for alleged harm caused by substandard clinical care. Common reasons for claims include failure or delay in diagnosis, or incorrect treatment. In fact, many claims arise out of poor communication. Read more Article contains Text Tagged in... Managing clinical risk Generic Medicine England Negligence
Factsheet 21/10/2015 Female Genital Mutilation (FGM) - England Preview Article Female Genital Mutilation (FGM) - England Time to read article: 2 mins Close Preview Female Genital Mutilation (FGM) has been a criminal offence in the UK since 1985 and the legislation was re-enacted in the Female Genital Mutilation Act 2003. Five official reports on the subject have been published since November 2013 and MPS has produced this guidance for members. Read more Article contains Text Tagged in... Managing clinical risk England Professionalism Generic Medicine
Factsheet 21/10/2015 Female Genital Mutilation (FGM) - Scotland Preview Article Female Genital Mutilation (FGM) - Scotland Time to read article: 2 mins Close Preview Female Genital Mutilation (FGM) has been a criminal offence in the UK since 1985 and the legislation was re-enacted in the Female Genital Mutilation Act 2003. Five official reports on the subject have been published since November 2013 and MPS has produced this guidance for members. Read more Article contains Text Tagged in... Managing clinical risk Generic Medicine Scotland Professionalism
Factsheet 21/10/2015 Female Genital Mutilation (FGM) - Wales Preview Article Female Genital Mutilation (FGM) - Wales Time to read article: 2 mins Close Preview Female Genital Mutilation (FGM) has been a criminal offence in the UK since 1985 and the legislation was re-enacted in the Female Genital Mutilation Act 2003. Five official reports on the subject have been published since November 2013 and MPS has produced this guidance for members. Read more Article contains Text Tagged in... Use Guidelines Wales Ethics Professionalism Compliance Generic Medicine
01/10/2015 Chapter 4: Professionalism - What to do when things go wrong Preview Article Chapter 4: Professionalism - What to do when things go wrong Time to read article: 6 mins Close Preview The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively. Read more Article contains Text Tagged in... Complaints Issues & conflict management Professionalism CQC compliance System Errors Diagnosis
Factsheet 01/10/2015 NHS complaints procedure - Wales Preview Article NHS complaints procedure - Wales Time to read article: 4 mins Close Preview New regulations on NHS complaints in Wales came into force on 1 April 2011. The regulations, along with guidance, are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused – with a view to seeking continuous improvement. Read more Article contains Text Tagged in... Complaints Managing clinical risk Reputation management General Surgery Wales
Factsheet 01/10/2015 Confidentiality – Disclosures relating to patients who are unable to... Preview Article Confidentiality – Disclosures relating to patients who are unable to consent - Wales Time to read article: 4 mins Close Preview You owe a duty of confidentiality to all your patients, past or present, even if they are adults who lack capacity. You may be asked to provide information from the medical records of patients who are incapable of giving consent, are aged under 18, or have died. This factsheet gives you further information about dealing with these circumstances. Read more Article contains Text Tagged in... Managing clinical risk Medical Records Generic Medicine Communication Wales Consent
Factsheet 01/10/2015 Making audio and visual recordings of patients - Wales Preview Article Making audio and visual recordings of patients - Wales Time to read article: 4 mins Close Preview Making and using audio and visual recordings of patients can benefit medical training, research and treatment. However, it poses risks for doctors regarding consent and confidentiality. Read more Article contains Text Tagged in... Consent Managing clinical risk Patients Wales Generic Medicine
01/10/2015 Needlestick injuries Preview Article Needlestick injuries Time to read article: 4 mins Close Preview Needlestick injuries can be classified as any piercing wound caused by a hypodermic needle, or by other sharp instruments or objects such as scalpels, mounted needles, broken glassware, etc. Read more Article contains Text Tagged in... Wales Patients Generic Medicine Health & safety
Factsheet 01/10/2015 Consent – Children and young people - Wales Preview Article Consent – Children and young people - Wales Time to read article: 3 mins Close Preview Valid consent is just as important when treating children and young people as it is with adults. In some situations children are able to give consent themselves, and sometimes others need to take the decision on their behalf. This factsheet sets out the basic information to enable you to obtain the appropriate consent from children and young people. Read more Article contains Text Tagged in... Consent Use Guidelines Paediatrics Issues & conflict management Managing clinical risk Wales
01/10/2015 Communicating with patients by text message - Wales Preview Article Communicating with patients by text message - Wales Time to read article: 2 mins Close Preview Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc. Read more Article contains Text Tagged in... Issues & conflict management Communication Consent Practice management General practice GP locum
Factsheet 30/09/2015 Medical records - Scotland Preview Article Medical records - Scotland Time to read article: 3 mins Close Preview Good medical records – whether electronic or handwritten – are essential for the continuity of care of your patients. Adequate medical records enable you or somebody else to reconstruct the essential parts of each patient contact without reference to memory. They should therefore be comprehensive enough to allow a colleague to carry on where you left off. Read more Article contains Text Tagged in... Medical Records Managing clinical risk Scotland Record keeping
Factsheet 30/09/2015 Disclosures without consent - Scotland Preview Article Disclosures without consent - Scotland Time to read article: 4 mins Close Preview Certain circumstances can mean you are obliged to disclose information about a patient, even if you do not have their consent; under other circumstances, disclosure may be justifiable. This factsheet gives you further information about these circumstances. Read more Article contains Text Tagged in... Scotland Managing clinical risk Ethics Generic Medicine Consent