We are committed to going the extra mile for our members. If you believe that we have not delivered the service you expected, it’s important that you get in touch so that we can try to put things right. All complaints are taken seriously and following the steps below will help us understand your concerns and give you a fair response.
If you are unhappy with any aspect of your membership, claim or service you have received please contact us in the first instance:
We will aim to resolve your complaint as quickly as possible. If we are unable to resolve your complaint straight away we will issue you with an acknowledgement within 5 days and respond to you within 28 days wherever possible.
For information on our use of your personal data and your rights, including in relation to data protection complaints, please see our Privacy Notice.
Read real-life cases of complaints, claims and clinical negligence taken from our archives.
Chosen to give you clear learning points to help you avoid similar situations and reduce your risk, the cases also feature advice from medicolegal experts.
You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.
Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.
Take the tour Continue to site
Use the top navigation bar to access essential links from any page of the site.
Should you need to contact us, our phone numbers are always visible.
Start your search by choosing your profession and/or area of interest through the two dropdowns.
Enter keywords to find specific resources. For exact terms, just use speech marks, e.g. "record keeping".
We'll save your profession in the "I am a..." dropdown filter for next time.
Narrow your search based on theme, field, format, article, type or location.
Based on the pages you visit, we'll also provide useful links under the 'More' tab.
Now you've seen all of the updated features, it's time for you to try them out.
Continue to site Take again